Our Appointment System

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Book face-to-face or telephone appointments with your GP, nurse or clinician at a time that suits you.

Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you’ve earnt.

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Appointments

Appointments are made available each day and can be booked upto 2 weeks in advance.

This can be done either by telephone, visiting the reception desk or by filling our an online booking form.

Face‑to‑Face Appointment: Do’s and Don’ts

✅ Do’s

Do arrive 10 minutes before your appointment.
This allows time for check‑in and ensures your clinician can see you promptly.
Do bring any relevant documents, medications, or information that may help during your consultation.
Do notify us as early as possible if you are unable to attend, so we can offer the appointment to another patient.
Do treat all staff and patients with courtesy and respect.
We are committed to providing a safe and supportive environment for everyone.

❌ Don’ts

Do not arrive late.
If you arrive 10 minutes past your appointment time, you will not be seen, as most of our appointment slots are only 10 minutes long.
Do not attend without your required documents or information, as this may limit what can be done during your appointment.
Do not attend if you have COVID‑19 symptoms or any illness requiring isolation—please contact us to rearrange.
Do not engage in abusive, threatening, or aggressive behaviour.
We operate a zero‑tolerance policy to protect our staff and patients.

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Urgent Appointments

If your need is urgent we will always see you the same day. Before giving you such an appointment, the doctor may need to assess how your problems should be best managed.

Waiting

Surgeries may run late. Please bear with us! Usually this is because the doctor or nurse is trying to provide a high quality service. Some problems do take longer to sort out than others. We regularly monitor both our waiting times and appointment system and try to adjust services to keep waiting times to a minimum.

Please be mindful of the next person waiting

If your consultation is taking more than 15 minutes please rebook & ask reception for the last appointment of the clinic.

How appointments and contacting the practice has changed since EMMA AI

Parkview Surgery offers a wide range of appointments for our patients. We aim to book you an appointment within two weeks, we can also book emergency appointments and telephone calls on the day.

We offer pre-bookable telephone and face to face appointments and emergency on the day telephone and face to face appointments. If all the emergency appointments are gone, our reception staff will endeavour to find you the next available appointment.

We have recently upgraded our phone system, you can now leave a voicemail to cancel your appointment, and there is also a queuing system on the phone so you will now know what call number you are in the Queue.

Out of Hours Appointments

Contact SELDOC for Urgent Medical Advice

Telephone: 07483 155 397

Contact NHS 111 for Non-Urgent Medical Advice

Dial 111 for free, professional medical advice and guidance

When to Call SELDOC

For urgent medical issues that cannot wait until the surgery reopens
If you require medical attention but it is not a life-threatening emergency

When to Call NHS 111

If you need medical advice quickly but it's not an emergency
For guidance on whether you need to visit A&E or manage your condition at home

In Case of a Life-Threatening Emergency

Dial 999 immediately for an ambulance.

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