Patient Participation Group Meeting Minutes  12th November 2024 at 1pm

1. Introduction
Apologies were given for the delay, and a warm welcome was extended to the two members who arrived.

2. Planning Permission Approved
Planning permission for the building works has been approved. Work will begin next week and is expected to finish by 31 March. The work will start in the loft and progress downward. A plan will be displayed in the reception area to keep patients informed.

3. New Staff
The team welcomed new additions:

• A female doctor
• A GP registrar
• A nurse

It was noted that a receptionist and Dr. Fatkina have left the practice.

4. Patient Feedback on New Phone System
Feedback received was about the hold music, which some patients found irritating. A more soothing alternative will be considered.

5. AccuRx Usage
PPG member 1 reported regular use of AccuRx triaging and expressed satisfaction. Mrs. Rodgers, who prefers in-person appointments, is willing to try AccuRx.
Reminder: From 1 December, all appointments will require triaging through AccuRx.

6. Closing and Future Suggestions
PPG member 2 suggested organizing a fundraising day, similar to a previous event that raised over £100 for cancer. The team will consider hosting a similar event.
The group agreed to offer three optional dates for future meetings to maximize attendance. No additional complaints or suggestions were raised.

Action Points

• Begin building works and display progress plan in reception
  Responsible: Practice Manager
  Review: Next meeting

• Update staff directory and communicate changes to patients
  Responsible: Admin Team
  Review: Next meeting

• Review and replace hold music with a more soothing option
  Responsible: IT/Telecoms Team
  Review: Next meeting

• Promote AccuRx triaging and assist patients unfamiliar with the system
  Responsible: Reception Team
  Review: Ongoing

• Ensure all appointments are triaged via AccuRx from 1 December
  Responsible: All Staff
  Review: With Clinical Team