Patient Group Meeting Minutes

Item

Topic

Notes

1

Attendees

Apologies

Agree minutes from the last meeting

Seyhan Yusuf (Admin)

Suman Bahra (Practice Manager)

Frances Rodgers

Martin Green

Dawn Henderson

Rodney Scott

Roles

Chair Person: Frances Rodgers

Backup Chair: Yvonne Robinson Smith

Minute Taker: Yvonne Robinson Smith

2

New Features at Parkview

Discussed Anima and the pros and cons, the team felt that although Anima offers some great features, it is not very user friendly and requires some technical knowledge to be able to use the system.

Discussed the new phone system coming and some of the features it involved such as Automated call backs.

3

Practice Updates

The team discussed what PPG was about and how we expect to use our meeting to help with the practice development

4

How we can improve our practice?

Ideas from PPG / discuss a questionnaire to be created to get feedback from patients – can discuss the results at the next meeting

We Came up with a set of questions which we will pass to patients and review at our next meeting.

The team feel that the new GP systems in place require some technical knowledge and agree that for our older patients this can be problematic. Suman assured the team that although these systems are in place, no one will be left behind, the surgery will continue to support its older population. Suman also informed the patients that these systems are now mandatory requirements which the surgery must have in place in order to be compliant with GP requirements.

5

Dates

Next Meeting Will be held on March 19^th at 1pm

6

Agree minutes from the last meeting

Action log

Create questionnaire to send out to all patients, accumulate answers, compile and review results.