Patient Newsletter August 2026

 

BACK TO MAIN INDEX

 

Thank you for your patience

Exciting Changes Are Almost Complete!

Over the past year, many of you will have noticed the building work taking place around the practice. We know this has sometimes caused inconvenience, and we would like to say a sincere thank you for your patience, understanding and continued support throughout the renovation.

We are delighted to share that we are now nearing the completion of this exciting project.

What does this mean for our patients?

Our practice is expanding from 5 consulting rooms to 10 modern clinical rooms, giving us significantly more space to care for our growing community.

This investment will enable us to:

  • Increase appointment availability
  • Introduce new clinics and healthcare services
  • Improve patient privacy and comfort
  • Create a brighter, more modern healthcare environment
  • Continue developing services closer to home

These improvements are all about ensuring we can continue to provide high-quality care for many years to come.

We can’t wait to welcome you into our improved practice very soon!

 

Your Voice Matters

Join Our Patient Participation Group (PPG)

Would you like to help shape the future of your GP practice?

Our Patient Participation Group (PPG) works closely with the practice team to share ideas, provide feedback and help improve the services we offer.

We are currently looking for new members from all ages and backgrounds.

As a PPG member you can:

  • Share your experiences and ideas
  • Help improve patient services
  • Represent the views of our local community
  • Work alongside the practice team on future developments

Even if you can only spare a small amount of time, your views can make a real difference.

Interested?

Please speak to Reception or contact us via our secure online form to find out more.

Together we can continue making our practice even better.

 

Meet EMMA – Our AI Receptionist

Many of you have already been introduced to EMMA, our new AI Receptionist.

EMMA has been helping us answer calls more efficiently, direct patients to the right service and reduce waiting times, allowing our reception team to spend more time supporting patients who need additional assistance.

We would like to say thank you for the wonderful feedback we’ve received so far. It has been fantastic to hear that so many patients have had a positive experience.

As with any new service, we are always looking to improve.

If you have any suggestions or feedback about EMMA or any aspect of the practice, please let us know.

Your opinions help us continue to improve the care and service we provide.

 

Have Your Say

We welcome feedback at any time.

Whether you have a compliment, suggestion or idea for improvement, we’d love to hear from you.

Every comment helps us improve.

 

Thank You

Our practice has grown alongside our community, and we remain committed to providing safe, compassionate and high quality healthcare for every patient.

Thank you for continuing to place your trust in us.

We look forward to welcoming you into our newly expanded practice very soon.

 

Parkview Surgery team

Caring for our community today — building for tomorrow.

 

Published: Jul 29, 2026