Meet EMMA – Our New Intelligent Phone Assistant

We’re always working to improve your experience when contacting the surgery. To help make getting in touch quicker and easier, we’ve introduced EMMA, an AI‑powered phone assistant designed specifically for NHS GP practices.

What does this mean for you?

When you call the surgery during opening hours:

• Your call will be answered instantly
• No more waiting on hold
• No more 8am phone rush
• No more engaged tone

Simply tell EMMA what you need, and she can help with:

• Appointment requests
• Prescription queries
• Routine enquiries

Will I still be able to speak to a person?

Yes — absolutely.

Our reception team remains at the heart of our practice. If you want to speak to a receptionist, just tell EMMA and she will transfer you straightaway. EMMA is here to support our team, not replace them.

Why we’re introducing EMMA

We understand how stressful it can be waiting on the phone, especially when you’re unwell or worried. EMMA ensures:

• Every call is answered immediately
• You get help quickly
• You spend less time waiting and more time getting the support you need

Is it safe?

Yes. EMMA has been built specifically for NHS GP surgeries by QuantumLoopAI and meets strict NHS clinical and data security standards. Your information is handled securely, and anything requiring clinical review is checked by our team.

Published: Feb 11, 2026