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Friends & Family Test Results
The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.
It is based on one simple question:
"Overall, how was your experience of our service?"
Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.
FFT Results
| Month / Year | Very good | Good | Neither good nor poor | Poor | Very poor | Don't know |
|---|---|---|---|---|---|---|
| Jan 2024 | 0 | 0 | 0 | 0 | 0 | 1 |
| Feb 2024 | 1 | 1 | 0 | 0 | 0 | 0 |
| Mar 2024 | 1 | 0 | 0 | 0 | 0 | 0 |
| Apr 2024 | 0 | 1 | 0 | 0 | 0 | 0 |
| May 2024 | 0 | 1 | 0 | 0 | 0 | 0 |
| Jun 2024 | 0 | 1 | 0 | 0 | 0 | 0 |
| Jul 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
| Aug 2024 | 0 | 1 | 0 | 0 | 0 | 0 |
| Sep 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
| Oct 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
| Nov 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
| Dec 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
Patient feedback
We asked the question:
Why did you choose that response?
I always finds it easy to get an appointment
Posted on: 12/09/2023
Very good reception staff
Posted on: 05/09/2023
For my children I have found the surgery to be very responsive and try there upmost to get us spoken to by a GP. I like they have a text service although links are not always available to respond when required.
Slightly disappointed when trying to get an adult appointment especially when I was very poorly and was advised a 2 week wait.
Fortunately we rarely need to see a Dr but our overall experience when accessing for my children has been very good. Drs helpful and punctual for appointments.
Posted on: 05/09/2023
I like what you have done for me because you explain everything
Posted on: 05/09/2023
I was promptly attended to
Posted on: 05/09/2023
Because of excellent customers service
Posted on: 05/09/2023
With good satisfaction
Posted on: 05/09/2023
Generally I have been EXTREMELY WELL looked after by everyone at Park View: GPs, nurses and those working in reception: courteously and, very importantly, most efficiently. I am so grateful to be a patient here, I really am! Thank you to everyone concerned. Your efficiency has not gone unnoticed and is hugely appreciated!
Posted on: 05/09/2023
I have recently joined this surgery and have only had telephone contact so far. But I have to say it’s a much higher level of service than my previous surgery.
Posted on: 16/08/2023
People are helpful, everything is good
Posted on: 15/08/2023